Multi-Pool not allowing Pool B to create a card

I am having an issue with players not being able to start their round and create their card. Players from “Pool A” have no issue starting their round, but everyone that is in “Pool B” does not have the START ROUND feature come up under the event on any of their devices.

My settings are “YES” players can check themselves in and “PLAYERS AND EVENT ADMIN” are who can create cards. I even created another event with 2 Pools to test settings myself. Even me being the League Director, I was unable to “start round” if I checked in to Pool B.

Hey Jeremy,
Sorry for not getting to this sooner. I can see you submitted a ticket and it looks like the web team is looking into this currently. Thank you so much for your patience!