# Garmin Issues Forerunner 245 Music **URL:** \ **Category:** UDisc App\ **Created:** [July 31, 2023, 9:08pm UTC](https://forum.udisc.com/t/garmin-issues-forerunner-245-music/616 "2023-07-31T21:08:10Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![codykulik](https://sea2.discourse-cdn.com/flex024/user_avatar/forum.udisc.com/codykulik/32/482_2.png) [@codykulik](https://forum.udisc.com/u/codykulik)\ **Post date:** [July 31, 2023, 9:08pm UTC](https://forum.udisc.com/t/garmin-issues-forerunner-245-music/616/1 "2023-07-31T21:08:10Z")
Anyone have any issues connecting Forerunner 245 Music to the udisc app? It says its compatible and when i try searching it doesnt appear. I try using udisc app then garmin and when i try to install it says its not supported. App, watch and phone all updated ---
**Author:** ![marky](https://sea2.discourse-cdn.com/flex024/user_avatar/forum.udisc.com/marky/32/19_2.png) [@marky](https://forum.udisc.com/u/marky)\ **Post date:** [July 31, 2023, 9:49pm UTC](https://forum.udisc.com/t/garmin-issues-forerunner-245-music/616/2 "2023-07-31T21:49:09Z")
Hi Cody, I am so sorry you are having trouble. Have you tried the different suggestions in the article on troubleshooting for Garmin? > **[Garmin Watch Troubleshooting](https://udisc.freshdesk.com/support/solutions/articles/14000139000-garmin-watch-troubleshooting)** > > In order to keep score using your Garmin watch, start by connecting your watch in the UDisc app. (Open UDisc, tap More → Settings → Garmin Watch → Connect Garmin Watch) If the watch is connected properly, you should see a screen... If you have tried the available steps and are still struggling, please contact us at [help@udisc.com](mailto:help@udisc.com) and we will be happy to help however we can! ---
**Author:** ![codykulik](https://sea2.discourse-cdn.com/flex024/user_avatar/forum.udisc.com/codykulik/32/482_2.png) [@codykulik](https://forum.udisc.com/u/codykulik)\ **Post date:** [July 31, 2023, 10:33pm UTC](https://forum.udisc.com/t/garmin-issues-forerunner-245-music/616/3 "2023-07-31T22:33:31Z")
Yea ive done all the troubleshooting and factory reset 3 times. Not sure if its the watch or what ---
**Author:** ![marky](https://sea2.discourse-cdn.com/flex024/user_avatar/forum.udisc.com/marky/32/19_2.png) [@marky](https://forum.udisc.com/u/marky)\ **Post date:** [August 1, 2023, 3:56pm UTC](https://forum.udisc.com/t/garmin-issues-forerunner-245-music/616/4 "2023-08-01T15:56:25Z")
Hey Cody, I replied to you via our help desk. Let me know if you didn’t get it. Thanks! ---
**Author:** ![ethant0111](https://sea2.discourse-cdn.com/flex024/user_avatar/forum.udisc.com/ethant0111/32/14743_2.png) [@ethant0111](https://forum.udisc.com/u/ethant0111)\ **Post date:** [February 19, 2025, 11:25pm UTC](https://forum.udisc.com/t/garmin-issues-forerunner-245-music/616/5 "2025-02-19T23:25:49Z")
I am having this same issue with mine. Can’t even find on the store on a regular search and have to go through an external webpage to even find it. When i do it says “This Garmin Forerunner 245 Music is not compatible” ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex024/user_avatar/forum.udisc.com/david/32/26_2.png) [@david](https://forum.udisc.com/u/david)\ **Post date:** [February 20, 2025, 1:21pm UTC](https://forum.udisc.com/t/garmin-issues-forerunner-245-music/616/6 "2025-02-20T13:21:41Z")
Thank you for the heads-up here, Ethan! As far as we can tell, this model should still be compatible. A possible scenario here is that something on your watch isn’t updated all the way. Can you make sure you have the latest version of the Connect IQ Store as well as the most up-to-date firmware version on your watch? > **[Forerunner® 245 Music | Garmin Customer Support](https://support.garmin.com/en-US/?partNumber=010-02120-20&tab=software)** > > Garmin Support Center is where you will find answers to frequently asked questions and resources to help with all of your Garmin products. Please let us know if it’s all up to date and still saying incompatible. Did you purchase the device from a third party such as Amazon, by any chance? It seems like that’s what had happened with the previous commenter in this thread, who had received a version of the device that was intended for Southeast Asia and wasn’t fully up-to-date.